Change-of-mind returns
If you change your mind about an eligible original painting or standard fine-art print, contact us within 14 calendar days of delivery to request a return. Artwork must be returned undamaged and carefully packaged. Please wait for return instructions before mailing it.
You're responsible for return postage. The original shipping charge is nonrefundable. Once we receive and inspect the artwork, we'll refund the item price and applicable item taxes to your original payment method.
Cancellations
Made-to-order prints can be canceled for a full refund before printing begins. After production starts, we'll review cancellation requests individually. Original paintings can be canceled for a full refund before shipment. Once an order ships, the return policy applies.
Damage, defects, or incorrect orders
If something arrives damaged, defective, or different from what you ordered, please contact us promptly. Include your order number and, if possible, photographs of the item and packaging. We'll review the issue and offer a replacement or refund as appropriate, at no additional cost to you.
One-of-a-kind originals cannot always be replaced. In those cases, we'll work with you on a refund or another agreed solution.
Lost or delayed orders
If your order seems lost or significantly delayed, let us know so we can investigate. If we cannot meet the promised shipping date, we'll offer the cancellation or delay options required by law.
Local pickup
For eligible orders collected locally, the 14-day return-request period begins when the artwork is handed over.
Custom work and color differences
Commissioned work or items customized at your request may have different return terms, disclosed before purchase. Minor color differences can occur between screens and physical artwork. If you believe there is a significant problem with the item you received, please contact us.
Refund timing
Refunds are sent to the original payment method. Your payment provider may take additional time to post the funds.