FAIAN Studio collects the information needed to run our website, answer inquiries, and fulfill orders. This policy explains what we collect and how it is used.
Information we collect
When you order, we collect your name, email address, billing and shipping details, the items purchased, and payment and order references. You may also provide a phone number, pickup instructions, or messages when contacting us.
Our website and service providers may collect technical information such as your IP address, browser details, cookies, and activity needed to operate the shopping cart, prevent fraud, and maintain site security.
Payments and order fulfillment
We use WooCommerce to manage orders and a payment provider to process payments. We do not store complete payment card numbers on our website. Shipping carriers and approved print providers receive only the information needed to prepare or deliver an order.
Promotional emails
You can choose to receive occasional emails about new paintings, prints, and studio news. Signing up is optional and separate from placing an order. We record your email address and the date and source of your consent. You can unsubscribe at any time.
Unsubscribing from promotions does not stop order confirmations, shipping updates, or messages about a purchase.
Cookies and analytics
WordPress, WooCommerce, and related services use cookies to keep the cart and checkout working. Payment, security, and hosting providers may also use cookies or similar technology. If analytics are enabled, they may collect information about how visitors use the site. You can manage cookies in your browser, but disabling essential cookies may prevent checkout from working.
Who receives your information
We share information with service providers when needed for payments, hosting, site security, order fulfillment, shipping, printing, or customer support, and when required by law. We do not sell customer email lists or personal information.
How long we keep information
We retain purchase and shipping records as needed for accounting, taxes, customer service, fraud prevention, and legal obligations. We keep promotional subscription information until you unsubscribe or we remove it. We may retain an unsubscribe record so you do not receive future promotional emails by mistake.
Your choices and privacy requests
You may contact us to request access to, correction of, or deletion of personal information where applicable. Some information must be retained for legal or business recordkeeping purposes.
Contact
For privacy questions or requests, please use our Contact page. We may update this policy as the website and services change.